easyJet has opened a new Integrated Control Centre (ICC) in Luton to manage its daily flight programme of around 2000 flights. The new centre has embedded AI into its day-to-day practices to aid faster and better decision-making, improving the customer experience. For example, tools help predict standby crew requirements and a crew planning tool recommends and selects the best crew options for the operation’s needs.
More than 250 specialists work in the 24/7 control centre, managing over 340 easyJet aircraft that fly up to 300,000 customers to 35 countries on more than 1,000 routes to 155 airports daily. The new state-of-the-art facility houses experts working across the operation to ensure flights depart and arrive safely and on time. Roles in the centre range from route planners and crewing teams, ensuring pilots and crew are correctly allocated to flights, to teams handling aircraft allocation, aircraft maintenance and live customer communications.
The new ICC facility has been thoughtfully designed to provide the team with a calm environment where noise is limited. The team enjoys natural daylight, dark desks with individual lighting, and a new rest room with reclining chairs and dark green walls and ceilings, which is proven to create a relaxing environment.
The team has been equipped with a new generative AI tool called Jetstream, providing instant access to policies, procedures, and information to solve operational issues as they occur. In the coming months, AI-led technology will also be available to the crew. This bespoke tool contains information from eight operational manuals, making around 3,000 pages of manuals available at their fingertips like never before.
