Volotea, the Spanish airline of mid and small-sized European cities, has implemented a set of measures that include the coordination of flight operations, new and improved passenger services and new additions to the onboard experience that will improve customers’ satisfaction and travel experience. The company has invested €15 million to launch these improvements ahead of the summer 2019.
Volotea carried 6.6 million passengers in 2018, an increase of 36% on the previous year. Following this strong growth, the airline has implemented an ambitious improvement plan with a focus on its customers’ needs.
To do this, operational improvements have been made in order to remain high in the European punctuality rankings; new channels of communications with clients have been introduced; presence at airports has been reinforced and passenger booking process and flight experience have been improved.
Volotea has added six additional Airbus A319 aircraft this year, for a total fleet of 36 aircraft. Two of these additional aircraft will act as back-up to support flights of the fleet assigned to operate each route. These two aircraft, for a total of four strategically located in France, Italy and Greece, will work as resources to allow a faster response when needed.
The airline is also reinforcing their cabin crews who will stand as back-up at the bases. With a 50% increase in back-up crew staff, activation time will be 33% faster.
Furthermore Volotea has also invested in an ambitious flight protection programme that will significantly reinforce the integrity of its operations in the event of possible problems caused by European air traffic space congestion during the summer months.
