Delta Cargo has officially opened its Cargo Control Center (CCC), which will support daily cargo operations across the globe. The new Atlanta facility provides comprehensive coverage of all aspects of cargo transportation and management, with the ability to track air shipments, trucks, mail, and freight — domestically and internationally.
The CCC will be staffed by a cross divisional cargo team from capacity management, warehouse management, trucking, rebooking, unit load devices management, service recovery and call center operations. The team will have the ability to view the individual elements of the shipment lifecycle and will be able to identify issues before they take place, as well as provide proactive communication and support in the situation of a delayed or cancelled flight. The CCC will initially be open during business hours Monday to Friday, but will be a 24/7 operation by the end of the year.
