Satair, an Airbus services company, has taken the lead on global material support and services for A220 operators, working in close coordination with the A220 program team in Airbus Canada Limited Partnership. Since July, Airbus Canada has officially transferred the overall A220 material management services offer to Satair, as part of the integration of the program into Airbus.
The official A220 material management services have smoothly been transitioned to Satair over the summer. Overall, Satair will now be in charge of a wide range of value-adding activities including: planning and inventory; purchasing; quality inspection; certification; warehousing and distribution; customer order handling; 24/7 AOG handling; initial provisioning and tool lease. Over time, Satair will also develop the areas of parts lease, repair and exchange for the A220. The customer order handling of the A220 program is solely managed in the Satair-OEM parts and services channel with its global group of Satair companies.
The A220 program headquarters are located in Mirabel, Canada, together with main customer services functions, such as engineering expertise and 24/7/365 Customer Response Center.
