With constantly changing entry and departure testing and paperwork requirements, Air New Zealand wants to streamline the health verification process for its customers. The airline will trial the digital Travel Pass app developed by the International Air Transport Association (IATA) on its Auckland-Sydney route starting in April.
Air New Zealand Chief Digital Officer Jennifer Sepull says the goal is to enable customers to seamlessly manage their digital travel documentation throughout their travel experience.
“Once borders reopen, travel is going to look very different, with customers’ health data needing to be verified at check-in. It’s essentially like having a digital health certificate that can be easily and securely shared with airlines. This will give customers peace of mind that they meet all travel requirements for the different countries around the world before they even get to the airport.
“Reassuring customers that travel is in fact safe is one of our priorities. By using the app, customers can have confidence that everyone onboard meets the same government health requirements they do. By having a place to store all your health credentials digitally in one place, it will not only speed up the check-in process but unlock the potential for contactless travel.”
Customer privacy is at the heart of the design. There is no central database storing personal information – rather it is shared at the travellers’ discretion, in a safe and secure way.
