United Airlines (United) has named Chief Customer Officer Toby Enqvist the airline’s newest executive vice president. Enqvist was promoted on May 28, by the United Airlines Holdings Board of Directors. The promotion is effective immediately.
As EVP and Chief Customer Officer, Enqvist continues his oversight of the airline’siInflight services, catering operations, corporate Real Estate, contact centers and customer care, customer strategy and innovation, and customer experience and analytics. In addition, Enqvist is responsible for developing and providing United’s employees with the leadership support needed to best serve the airline’s customers.
Enqvist has been in the airline industry for more than 25 years, joining Continental in 1996. Throughout this career, he has held several senior leadership positions within operations and finance, including Senior Vice President of network operations and customer solutions for united.
A native of Sweden, Enqvist moved to the U.S. to attend Ouachita Baptist University where he earned his bachelor’s degree in business administration. He also holds an MBA degree from Southern Methodist University.
