Swiss International Air Lines (SWISS) has appointed Martin Apsel-von zur Gathen as its new Head of Operations Planning and Steering. In his new capacity, which he will assume on August 1, Apsel-von zur Gathen will be responsible for the planning and the day-to-day management of efficient and reliable flight operations, and will report directly to SWISS Head of Operations Oliver Buchhofer. He succeeds Marcus Schnabel, who took up new duties as Head of Flight/Ground Operations and Security for the Lufthansa Group at the beginning of May.
Apsel-von zur Gathen assumed his present function as Head of Product Management Customer Service for the Lufthansa Group in 2018. In this position he has been responsible for developing a groupwide strategy for optimizing customer service, has driven various projects to digitalize customer interactions, and has borne responsibility for the Lufthansa Group’s customer service operations worldwide. Prior to this, from 2016 to 2018, he was Head of Network Management at SWISS, having previously held various further SWISS and Lufthansa positions.