Delta has named Eric Phillips S.V.P. and Chief Digital Officer as the airline continues to deliver more personalised, seamless and premium experiences for customers through its digital channels.
In the newly created role, Phillips will lead a matrixed team focused on enhancing customer interactions with Delta’s digital tools and channels, including developing new and better capabilities on Delta.com and the Fly Delta app to address customer needs before, during and after travel. He’ll partner with leaders across the enterprise to accelerate cross-functional initiatives and drive a multidisciplinary approach to deliver an unparalleled customer experience.
Phillips served most recently as S.V.P. – Airport Customer Service, Cargo Operations, GSE and Global Clean. In his 24 years with the company, he’s also held leadership roles in pricing and revenue management.
