SITA to trace and repatriate lost items at this year’s Passenger Terminal Expo

SITA has signed an exclusive agreement with UKi Media & Events to trace and repatriate lost items at this year’s Passenger Terminal Expo, the world’s biggest airport exhibition being held in Paris from June 15-17.  

Using SITA WorldTracer^® Lost and Found Property, attendees will be able to use their mobile device to register any missing items, which are automatically matched with found items, dramatically reducing the time and cost of repatriating lost items. Every year more than 10,000 people from 130 countries visit the exhibition, with hundreds of personal items being left behind or lost.

SITA WorldTracer Lost and Found Property was launched in 2021 to solve a million-dollar headache for airlines: how to quickly return items left behind on aircraft or in airports to their owners. Every year passengers leave millions of items – including phones, wallets and bags – on planes and in airports, costing the industry millions of dollars in repatriation costs.

The benefits of the solution have now been recognized by security companies, airports and event organisers who face a similar challenge. It can cost up to US$95 to manage and repatriate a lost item, including registration, handling inquiries and customer calls, storage and postage. Leveraging SITA’s WorldTracer solution, Lost and Found Property cuts the cost of repatriating lost items by 75%. The solution also dramatically speeds up the time taken to find, and return found items, with 60% of these items returned within the first 48 hours.