SITA, a leading technology provider in the aviation industry, is set to enhance the passenger experience for Air France-KLM Group at major European airports. The Group will be upgrading its existing line-up of 400 self-service kiosks in Charles de Gaulle Airport in Paris, Schiphol Airport in Amsterdam and other hub airports across Europe. These upgraded kiosks will come with new functionalities, including the convenience of contactless payments for passengers.
Air France-KLM’s self-service kiosks have become an essential part of the airline’s digitalization efforts, playing a pivotal role in streamlining the check-in process for travellers. With SITA’s new TS6 kiosks, passengers will enjoy improved payment options and a host of advanced features, including seamless integration with mobile devices.
The new kiosks are equipped with a secure payment service that complies with Payment Card Industry (PCI) standards. This allows passengers to make ancillary fee payments through contactless cards and smartphones. Notably, SITA’s kiosk payment service is designed to meet the EU PSD2 SCA law, ensuring robust two-factor authentication. Furthermore, the solution stands out as it is also PCI Point-to-Point Encryption (P2PE) compliant, boosting security and saving airlines valuable time and costs associated with PCI Data Security Standards (PCI DSS) compliance.
One of the key benefits for Air France-KLM is the customisation flexibility of these new kiosks. Thanks to the TS6’s modular design, the airline group can easily tailor the kiosks to meet specific customer needs without introducing complexity and additional expenses. This adaptability extends the longevity of the kiosks, providing a seamless pathway for Air France-KLM to introduce new functionalities, like biometrics, in the future.
