P&W establishes new Customer Service Center in Bengaluru

Pratt & Whitney (P&W), an RTX business, has announced the establishment of its new Customer Service Center in Bengaluru. This new centre will be part of Pratt & Whitney’s India Capability Center and will drive customer service and operations support for Pratt & Whitney Canada’s 68,000 engines in service.

The facility is expected to employ more than 150 aerospace experts and engineers who will support a global customer service ecosystem. The center will be co-located with Pratt & Whitney’s supply chain operations, engineering and digital transformation centres of excellence in India.

“With the new Customer Service Center, we are leveraging our existing investments in India and using regional talent to augment our world-class product and service dependability and customer experience service level,” said Nivine Kallab, VP, Customer Programs, Pratt & Whitney Canada.

Employees at the Customer Service Center will deliver a wide range of services such as maintenance, repair and operations (MRO) support, spare part management, engine leasing, engine reliability analysis, and contract administration. The centre’s customers are expected to include Indian and global airlines, original equipment manufacturers, MROs, regulatory bodies, and small operators.

Pratt & Whitney Canada’s turboprop engine families power the majority of India’s regional aviation fleet. Indian airlines like IndiGo, Alliance Air, Fly91 and SpiceJet operate over 90 ATR-72, ATR-42, and DHC-8-400 aircraft, powered by various Pratt & Whitney engines. The business also powers the Indian Air Force’s C-295 aircraft.

With an Indian workforce of more than 6,000 employees across Pratt & Whitney and Collins Aerospace, RTX has one of the largest presences among aerospace and defence firms in India.