SITA is installing its cutting-edge Smart Path technology across nine Indian airports, in collaboration with the Airports Authority of India (AAI). As part of the wider DigiYatra initiative, this partnership marks a significant milestone in Indian aviation, introducing SITA's contactless boarding system to enhance efficiency and streamline the passenger experience.
AAI will deploy SITA's advanced solutions, including Smart Path, Passenger Flow Management (PFM) and Face Pods. These biometric technologies will enable contactless travel at key touchpoints, reducing wait times and giving passengers greater control over their journey.
This partnership aligns with AAI's strategy to digitalise airports across India under the DigiYatra initiative, which aims to provide paperless air travel through facial recognition. The system was launched at an event at Visakhapatnam Airport, attended by the Hon'ble Union Minister of Civil Aviation, Shri Rammohan Naidu, and other key officials.
SITA's technology will transform airport operations in Visakhapatnam, Ranchi, Bhubaneswar, Indore, Raipur, Bagdogra, Patna, Goa (Dabolim), and Coimbatore. Sumesh Patel, President, APAC, SITA, stated: “With a focus on delivering Digital Travel, improving airport efficiency, and future-proofing operations with smart, agile solutions, India has a unique opportunity to revolutionise its airports with truly world-class infrastructure. It is vital in this connected era that travel across the globe is as seamless as possible, and we are ready to help India continue to innovate in their digitalisation efforts with SITA technology as the DigiYatra initiative spreads across India.”
With DigiYatra, India aims to set new standards for passenger experience and operational efficiency. By 2023, over 20 million passengers had used DigiYatra, and its expansion to 28 airports aims to serve 90% of India's domestic travellers. SITA's July 2023 agreement with AAI to enhance 43 airports further underscores India's commitment to world-class, seamless travel solutions.
