Rolls-Royce’s Power Systems division, under its mtu-brand, will implement IFS Cloud to enhance its global service operations and support its strategic goals of efficiency, sustainability and growth.
As Power Systems transitions to a solution-provider approach, with over 10,000 employees, it sought an innovative solution to improve service-level agreement (SLA) fulfilment and boost scheduling efficiency. Using Industrial AI, IFS Cloud will transform service operations by delivering advanced real-time insights and dynamic scheduling capabilities, streamlining service workflows and providing more agile and accurate service to clients worldwide.
Through the IFS Cloud Planning, Scheduling and Optimisation (PSO) module, Rolls-Royce’s Power Systems division will gain improved visibility into service data, enabling the expansion of long-term maintenance contracts and increasing spare parts sales. This optimisation will enhance scheduling and engineer deployment, improving first-time fix rates and ensuring consistent SLA fulfilment across its engine fleet.
IFS Cloud’s What-If Scenario Explorer (WISE) will further enhance planning by simulating different scenarios for resource allocation, maintenance scheduling and capacity planning. By anticipating challenges such as demand fluctuations or technician availability, Rolls-Royce’s Power Systems will make proactive, data-driven decisions, better aligning operations with SLAs and improving resource efficiency.
Joern Lindstaedt, VP Global Customer Service – Power Systems at Rolls-Royce, said: “After evaluating various potential partners, it was evident that IFS Cloud would significantly transform our service operations, making it the clear choice. With enhanced real-time insights and dynamic scheduling, we anticipate substantial improvements in service delivery and customer satisfaction, supporting our efficiency and sustainability goals.”
Automating much of the planning and dispatching process with IFS Cloud will reduce the need for manual interventions, enabling new dispatchers to quickly manage resource allocation, schedule service appointments and adjust plans with greater ease.
