Air India has inaugurated the Air India Centre of Digital Innovation (CODi) in Kochi, reinforcing its commitment to digital transformation. The centre will focus on enhancing customer experience through advanced digital touchpoints and leveraging Artificial Intelligence (AI) and data-driven technologies to modernise the airline's operations.
The CODi was inaugurated by N Chandrasekaran, Chairman of Tata Group and Air India, alongside key executives, including CEO & Managing Director Campbell Wilson, Chief Digital & Technology Officer Dr Satya Ramaswamy, and P. Balaji, Group Head, Governance, Regulatory & Compliance and Corporate Affairs.
Located in the Caspian Techparks facility in Infopark Phase II, the CODi building spans nine floors with modern workstations, meeting rooms, and collaboration areas. A unique design collaboration space, named ‘Bodhi Tree,' is a key feature of the facility. Additionally, each floor is named after historic Kerala kingdoms, such as Travancore, Kochi, and Kozhikode, reflecting the region's rich heritage.
Campbell Wilson emphasised the importance of digital innovation in strengthening Air India's services, stating that CODi will drive AI-powered solutions to enhance customer experience and operational efficiency. The initiative is part of the airline's broader strategy to integrate advanced technologies, improving both employee efficiency and customer satisfaction.
By establishing CODi, Air India aims to reinforce India's digital ecosystem while positioning itself as a modern, world-class airline. The centre is expected to play a pivotal role in shaping the airline's technological advancements and delivering superior service to passengers.
