As airports increasingly invest in automation, biometrics, and self-service technologies, traditional terminal layouts are becoming obsolete. The outdated model of static check-in counters and rigid security areas fails to support modern travel needs. Instead, airports require integrated solutions that optimise passenger flow and space utilisation.
To address this, SITA, a global leader in air transport technology, has acquired CCM, a Milan-based specialist in airport interior design. This strategic acquisition aims to merge technology with innovative terminal design, creating adaptable and efficient airport environments. CCM is known for its expertise in high-quality Italian design, having worked on over 300 airports worldwide.
SITA's expertise in passenger processing, baggage handling, and AI-driven operations will now be complemented by CCM's proficiency in space management and architectural solutions. The collaboration will enable airports to move beyond mere expansion, focusing on optimised layouts that integrate cutting-edge technology. This approach ensures frictionless passenger movement and maximises operational efficiency.
According to SITA's 2024 Air Transport IT Insights report, 63% of airports are prioritising self-service and biometric solutions, with IT investment reaching $8.9 billion. However, these advancements can only be fully realised if airport infrastructures are designed to support them. SITA and CCM's combined expertise will provide a unique, end-to-end solution for reimagining terminal spaces.
With Monica Oberti, a member of CCM's founding Marinoni family, appointed as interim CEO, the integration of technology and design marks a significant step in shaping the airports of the future. This acquisition underscores SITA's commitment to driving innovation and enhancing the passenger experience through intelligent space management.
