Birmingham Airport speeds passenger check-in with new Rockwell Collins self-service bag drop solution

Rockwell Collins has implemented new bag drop solutions at Birmingham Airport that are already reducing queue times. The new system allows travelers to self-tag their bags and streamlines the departure process by maximizing efficiency on the terminal floor. “The self-bag drop solution from Rockwell Collins is providing our passengers with the services they need to make their travel as easy and seamless as possible,” said Chris Wilson, head of terminal operations at Birmingham Airport. “Since the implementation of the first phase of 32 kiosks, queue times have decreased from 20 minutes to 5 minutes, which in turn has resulted in reduced transaction times from 2 minutes to between 35-45 seconds.”