British Airways continues its investment in customer service and has announced a programme to recruit more than 2,000 cabin crew in 2019. Successful candidates with no prior cabin crew experience will train through the airline’s new cabin crew apprenticeship programme.
After completing an intense cabin crew training course at British Airways’ Global Learning Academy, including the very best training in customer service and aviation safety and security, apprentices will continue their learning journey in the air and on the ground. The programme will see them gain qualifications in English, Maths and Digital skills, access to a dedicated mobile app to track their progress and continuous development coaching from a certified apprenticeship coach.
The airline’s initiative reflects the Government’s push to increase and enhance the number and quality of apprenticeships offered in the UK, to improve core skills and the quality of training offered.
British Airways has a long tradition of running quality apprenticeship schemes, with apprentices currently working in engineering, customer service and head office roles. The airline’s Global Learning Academy has recently achieved the status of a registered ‘Employer Provider’ of apprenticeships, enabling it to continue delivering specialist airline learning, while also offering employees enhanced skills and professional qualifications.
