ONE Order is the IATA initiative to modernize its member airlines’ flight booking and accounting processes, to enable them to align their products even more closely to customers’ needs and substantially simplify the customer’s booking experience. Under the ONE Order approach, the customer is issued a single reference number for their journey, known as their Order ID, that covers all their flight and supplementary product documents (which have previously been handled separately). ONE Order thus allows all the travel products and services for a particular trip – even those of other providers such as partner airlines or third parties such as hotels and car rental companies – to be fully integrated under a single booking reference number.
The adoption of ONE Order has been made possible by IATA’s New Distribution Capability (NDC) standard, which is using the XML standard to modernize the systems communications between airlines and other travel service providers.
Lufthansa’s ONE Order certification from IATA follows the successful completion of a one-year pilot project at the airline in collaboration with Lufthansa Systems. The project’s objective was to conduct the entire product offer and booking process solely on the basis of the NDC and ONE Order standards. As part of the long-standing involvement of the Lufthansa Group in helping to develop new industry standards, the project’s feedback and findings were shared with both IATA and industry partners.
