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SITA appoints Stefan Schaffner and Sergiy Nevstruyev to head Airport and Customer Experience teams

Sergiy Nevstruyev (l) and Stefan Schaffner (r)
Sergiy Nevstruyev (l) and Stefan Schaffner (r)

SITA has announced the appointments of Stefan Schaffner as Senior Vice President of SITA AT AIRPORTS and Sergiy Nevstruyev as Senior Vice President of SITA Global Services (SGS). The two bring a wealth of management experience in the travel, transport and mobility technologies sectors to SITA.

With SITA’s presence in more than 1,000 airports globally, Schaffner is responsible for transforming SITA’s Airport portfolio to meet a growing demand for digitalisation and automation. Prior to joining SITA, he was responsible for preparing Touchless Biometric Systems AG (TBS) for global rollout as its CEO, driving geographical expansion and building international partnerships and investor relations.

Nevstruyev will oversee the daily management of SITA’s critical infrastructure for around 2,500 airline, airport, ground handler and related customers. He will also play a key role in SITA’s transformation, responsible for optimising SITA’s IT landscape. He steps into his new role after an extensive tenure working with the aviation industry within Accenture’s global industry group, focusing on strategy, transformation, customer experience and delivery.

David Lavorel, CEO SITA, said: “I am delighted to welcome Stefan and Sergiy to the executive management team. They each bring abundant experience in diverse facets of the global travel, transport, and IT industry. I look forward to the valuable new perspectives they will provide to shape our growth strategy in two of the most vital pillars of our business: our airport offerings and our approach to the customer experience.”

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