Bombardier Business Aircraft opens new Regional Support Office in Munich, Germany

Bombardier Business Aircraft opened a new Regional Support Office (RSO) in Munich, Germany. Along with the RSO in Farnborough, UK, this office will bolster regional support capabilities for the growing number of Bombardier business aircraft customers in Europe. The new RSO is located alongside Bombardier Commercial Aircraft’s regional support office and international sales office. The RSO will initially be home to four Field Service Representatives (FSR), three Customer Support Account Managers (CSAM), one spare parts sales manager, one field service administrative analyst and one RSO Manager. This local presence will serve as the regionally-based link to Bombardier Business Aircraft’s network of highly-skilled in-service engineering teams and 24/7 Customer Response Centres (CRC). The office will also work in conjunction with Bombardier’s maintenance network of wholly-owned service centres and Authorized Service Facilities (ASF), as well as parts distribution hubs and regional depots.