
SITA helps Lufthansa Group deliver contactless, mobile way to report and track delayed baggage
Lufthansa Group has launched a completely contactless way for passengers to report delayed baggage from their mobile device, avoiding long queues at busy baggage service counters or offices. SITA’s initial trials of WorldTracer® Self Service showed that the service has already proved to be popular with travelers, with two-thirds opting to use this service instead









