American's Customer Service team members have ratified a new five-year agreement

American’s Customer Service team members ratify new agreement

In a significant development, the CWA-IBT-represented Customer Service team members of American Airlines (American), spanning across airports, Premium Guest Services, and Reservations, have successfully ratified a fresh five-year contract with the company. This ground-breaking agreement includes substantial improvements in pay, benefits, and quality-of-life provisions that hold great importance for American’s dedicated team. American’s CEO, Robert …

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