Qantas Group

Qantas to pay AU$120m penalty for allegedly selling tickets for already cancelled flights

Qantas announced it has reached an agreement with the Australian Competition and Consumer Commission (ACCC) to settle the court proceedings filed in August last year. The allegations suggested that Qantas had advertised and sold tickets for over 8,000 flights that had already been cancelled in its internal system. These revelations led to the early retirement […]

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Qantas

Qantas Group reports AU$1.25 billion underlying profit before tax in H1 FY24

The Qantas Group maintains its commitment to customer experience and fleet expansion, achieving a AU$1.25 billion underlying profit before tax in the first half of FY24. Earnings, although 13% lower than the corresponding period in FY23, reflect a normalisation in fares and capacity. The decline in earnings is attributed to lower fares impacting revenue per

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Qantas

Qantas Group boosts investments, sees strong travel demand

In a bold move to address customer concerns and elevate service quality, the Qantas Group is investing an additional AU$80 million into customer improvements for FY24, supplementing the previously allocated AU$150 million. This investment will be funded directly from profits and will tackle various customer ‘pain points.’ Initiatives include bolstering contact centre resources and training,

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