American Airlines appoints new key individuals for Customer Service Team

American Airlines announced the promotion of key individuals as the airline invests in leadership resources for its Customer Service team. Cedric Rockamore has been promoted to Vice President and will oversee operations at American’s hub in Philadelphia (PHL). He joined the airline in 2010 as Director of Ramp Services for PHL and was promoted to Managing Director of Ronald Reagan Washington National Airport (DCA) in early 2014. Rockamore will report to Joe Taney, Vice President – Hubs and Gateways, who will take on a larger role overseeing American’s operations in Charlotte (CLT), Philadelphia (PHL), Phoenix (PHX), Washington, D.C. (DCA), New York (LGA and JFK) and Los Angeles (LAX),
Patricia Hollinrake will assume the role of Managing Director of American’s hub at DCA. She currently oversees stations in the southeast region and brings 26 years of experience to her new role after holding leadership positions with American in Airport Customer Service, Inflight Services and Cargo.