Alitalia switches to new Sabre IT system to boost revenues

Alitalia has successfully completed a major IT system upgrade which is set to generate a substantial increase in additional revenues for the airline and improve customer service. The introduction of the new system is part of the overall business restructuring plan to place the airline on a sustainable commercial platform. All of Alitalia’s reservations, check-in and critical airline operations were switched at the weekend from Arco to global technology company, Sabre (SABR). The new system will allow Alitalia to deliver new services and an improved customer experience to air travelers, and link in more effectively with the Etihad Airways Partner (EAP) airlines, most of which use Sabre’s industry-leading technology. Combined the EAP airlines constitute Sabre’s largest group of airline customers in the aviation industry. Alitalia expects to increase revenues, estimated at some €100m per year according to Sabre benchmarks, driven by the sale of new ancillary services, optimizing inventory and availability, and also the introduction of new routes.