Delta tests facial recognition boarding

Delta and U.S. Customs and Border Protection are launching the latest test project at Hartsfield-Jackson Atlanta International Airport, that aims to enhance the customer experience, add to Delta’s biometric pilot projects across the network, and make boarding seamless for customers and gate agents alike. At gates E10 and E12, customers will be able to use facial recognition to board flight DL82 from Atlanta to Paris. Customers can opt-in to participate — if they opt-in, they simply approach the camera as their picture is taken, receive their confirmation receipt and board the flight. The test will also allow agents to more easily engage with customers during the boarding process. The experience is planned for expansion to multiple daily flights as testing continues. This test is a natural next step for gates E10 and E12, where customers are already participating in a Biometric Exit test with Customs (CBP) when boarding the aircraft, which launched earlier this year.