Finnair will begin offering a new baggage collection and check-in service from London Heathrow to enhance its customer experience in partnership with leading airport baggage innovators, AirPortr.
The digital ancillary service is designed to enhance the customer experience for the airline’s London-based travellers, enabling them to arrange the collection of their baggage from the doorstep of their home or hotel, which is delivered and checked-in to their flight on their behalf.
For Finnair customers who have checked in online, baggage can be collected at their London location up to a few hours prior to departure. This means all customers can now head straight through airport security when departing, enjoying hassle-free boarding and a smoother, more enjoyable journey – next seeing their baggage at their destination airport.
