Eurowings has inked a five-year agreement to implement the SITA Bag Journey system, revolutionising the tracking of passenger bags throughout their entire travel experience. This partnership aims to elevate the baggage experience for travellers, optimise baggage operations, and significantly reduce the overall costs associated with mishandled baggage.
SITA Bag Journey offers a comprehensive, end-to-end perspective of each bag’s journey, starting from the moment passengers check in their luggage to the moment they retrieve it upon arrival. With SITA’s advanced solution, Eurowings’ staff will have real-time insights into the precise whereabouts of every bag within the airport premises. Furthermore, in the near future, the airline plans to leverage the SITA Bag Journey API to share baggage tracking data with passengers, offering them the assurance that their luggage will accompany them to their final destination.
Mishandled baggage represents a substantial challenge in the aviation industry, incurring billions in losses annually. According to SITA’s 2023 Baggage IT Insights report, mishandled baggage rates surged by a staggering 74.7% in 2022, reaching 7.6 bags per thousand passengers. This increase is largely attributed to the upsurge in passenger travel. To address these issues amid ongoing staffing difficulties faced by airlines, airports, and ground handlers, the industry is increasingly turning to intelligent baggage management technologies such as SITA Bag Journey.
By implementing SITA’s Bag Journey system, Eurowings will align with IATA’s baggage tracking resolution 753, which mandates airlines to track luggage at four pivotal stages: check-in, loading onto aircraft, transfers and arrival. SITA will seamlessly integrate this solution across the majority of airports served by Eurowings, including full integration with SITA’s WorldTracer® application, designed to trace mishandled or delayed baggage. In smaller airports, Eurowings will also have the flexibility to utilise SITA’s mobile bag scanning solution, SITA Bag Journey NetScan, for effective baggage tracking.