Joramco, the Amman-based aircraft MRO facility and engineering arm of Dubai Aerospace Enterprise (DAE), has opened a new Customer Center aimed at strengthening collaboration with airline customers and improving support.
The 1,850 m² facility spans two floors and brings customer-facing teams and engagement areas together in one location, allowing closer communication and faster coordination between Joramco and its partners.
The center includes 35 offices for customer representatives, with capacity for up to 108 people, as well as meeting rooms, customer lounges and dedicated collaboration areas. It also provides direct access to Joramco’s hangars, allowing customer representatives to work closer to ongoing maintenance operations.
Jeff Wilkinson, Chief Executive Officer of DAE Engineering, said the centre was intended to bring Joramco closer to its customers, allowing the company to understand their requirements more quickly and respond more effectively.
He said the facility demonstrated Joramco’s commitment to making transparency and collaboration central to its day-to-day operations.
