American Airlines has announced a stronger policy for customer face coverings as part of its commitment to the safety and well-being of customers and team members. American, like other U.S. airlines, already requires customers to wear a face covering while on board aircraft, enforcing this policy at the gate and denying boarding to customers who don’t comply. American now may also deny future travel for customers who refuse to wear a face covering. American made this change after working in conjunction with Airlines for America on an industry-wide response.
The face covering requirement is important, so customers will notice more reminders of the policy as they travel with American, both at the airport and in flight.
Some passengers are exempt from the face covering requirement, such as young children and those with a disability or medical reason for why they cannot wear a face covering. The policy does not apply while eating or drinking.
