KLM Royal Dutch Airlines selects Unisys for IT services

Unisys Corporation released that its subsidiary in the Netherlands has won a new five-year contract with KLM Royal Dutch Airlines, to provide service desk and onsite services for the company’s key locations at Schiphol airport and Amstelveen.
The implementation is designed to reduce the airline’s IT service-delivery costs while improving end-user satisfaction, raising productivity by anticipating and pre-empting operational disruption, and driving greater innovation across the airline’s IT and service desk infrastructure. KLM Royal Dutch Airline flies to more than 135 international destinations across more than 60 countries. Unisys will support nearly 30,000 KLM Royal Dutch Airlines employees with a combination of 24/7 service desk support in Dutch and English; service request management; deskside support; special services for airline-specific IT equipment; installations; moves; adds and changes (IMAC); and logistics.