Passengers traveling from Geneva Airport can now breeze through self-service touchpoints at check-in, bag-drop and security thanks to digital passenger processing technology from SITA. The new touchpoints are helping to reduce wait times and provide more flexibility to passengers increasingly seeking digital travel solutions.
Passengers and staff will also soon further benefit from boosted efficiencies thanks to Geneva Airport's new Airport Operations System (AOS), enabling intelligent optimisation of operational processes and improving real-time information sharing to passengers and staff airport-wide.
This investment in the newest passenger and operational technologies is part of a wider revamp of Geneva Airport aimed at elevating the passenger experience while preparing the airport for future demands.
SITA has already, in recent weeks, delivered its self-bag-drop stations to Lufthansa Group airlines and its pre-security e-gates to optimise passenger access to security.
By summer 2023, SITA will deliver 15 Smart Path Scan and Fly Mini self-bag-drop units as well as 30 Smart Path TS6 kiosks, which include payment functionality. This self-service experience is able to handle skis, a first for EasyJet passengers flying from Geneva. The airport will also be the first to use SITA's common-use payment solution with the P2PE (point-to-point encryption) certification. This will help passengers easily and securely pay for additional services such as excess baggage or ski allowances, using contactless payment methods during the self-bag-drop process.
