Collins Aerospace has been chosen to deploy systems aimed at improving the passenger experience through streamlined processing and self-service kiosks at Narita International Airport Corporation (NAA), Japan.
NAA has opted for ARINC cMUSE, the airport’s common-use passenger processing system. This system will allow multiple airlines to utilise desks and boarding gate positions within the terminal, offering flexibility and reducing passenger wait times. Airlines can swiftly change locations based on availability, enhancing operational efficiency.
In addition, ARINC SelfServTM common-use self-service kiosks will expedite the check-in process for travellers. Passengers can independently check bags and print boarding passes without the need for assistance, thereby reducing queues and enhancing convenience.
“We are working with the Narita International Airport Corporation team and all the airlines flying to this airport to enhance the passenger journey and provide a reliable, innovative experience,” said Rakan Khaled, General Manager of Airport Solutions at Collins Aerospace.
These solutions are designed to introduce a safer, contactless experience while reducing passenger wait times and congestion throughout the airport.
