In a significant development, the CWA-IBT-represented Customer Service team members of American Airlines (American), spanning across airports, Premium Guest Services, and Reservations, have successfully ratified a fresh five-year contract with the company. This ground-breaking agreement includes substantial improvements in pay, benefits, and quality-of-life provisions that hold great importance for American’s dedicated team.
American’s CEO, Robert Isom, expressed his satisfaction, stating, “We are pleased to reach a new agreement with the CWA-IBT that ensures our Customer Service team members are paid well and provides the improvements that matter most to our team,” he added “I’m grateful for both the company and CWA-IBT negotiating teams who delivered on this shared commitment of taking care of our team. Our Customer Service team members go above and beyond to care for our customers every day and this is a contract they’ve earned.”
