British Airways has selected a cloud-based platform from UK aviation software specialist MRO-PRO to manage line maintenance for its international third-party customer network.
The airline will introduce the MRO-PRO system across its entire line maintenance operation, enabling engineers to use mobile tablets at the aircraft to record live technical data. This information will be transmitted instantly to British Airways and its customers, offering real-time visibility, faster communication and improved maintenance decision-making.
At the heart of the platform is MRO-PRO’s innovative resource planning module, which changes how line maintenance is scheduled and managed. The system provides British Airways with detailed hourly forecasting, combining inbound flight data with engineer availability and authorisations. This allows proactive planning and swift allocation of resources. Integrated with MRO-PRO’s live flight radar tool, it ensures that qualified engineers are positioned precisely in line with aircraft movements, optimising both timing and manpower.
In addition to task and workforce management, the platform will coordinate spares, tooling and logistics, streamlining operations and enhancing efficiency. British Airways will also manage its third-party maintenance invoicing through the MRO-PRO system, improving billing accuracy, transparency and reducing manual administration.
Full implementation of the platform is expected by the end of January 2026. Once complete, MRO-PRO will be active at more than 30 international British Airways line maintenance stations, including major hubs in Miami, New York, Boston, Chicago, Barcelona, Madrid, Sydney, Delhi, Manchester and London Gatwick.
