Qantas has opened a new Centre of Service Excellence in Sydney to provide enhanced training for over 18,000 staff from across the Qantas Group. Qantas Executive General Manager, Mr John Borghetti, said the $10 million investment was a sign of the airline's commitment to setting new, world-leading customer service standards.
“Qantas has set a wide range of industry benchmarks with the launch of its state-of-the-art A380 aircraft, First Lounges and other domestic and international product upgrades, and we are committed to continuing to refine our service style in keeping with that investment,” Mr Borghetti said.
